Customer Support Consultant
New
S
SupportYourAppHospitality / Tech
Opportunity to cooperate fully remotelyFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Excellent English and French skills (C1 for both spoken and written)
- Experience
- At least 6 months of experience in a customer support role
- Required Skills
- Analytical SkillsCustomer support
Requirements
- Excellent English and French skills (C1 for both spoken and written)
- At least 6 months of experience in a customer support role
- Experience in travel industry/hospitality
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Familiarity with reservation and guest management systems such as Hostaway, Duve, Turno, or AppSheet
- Personal computer with at least 8GB of RAM
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Responsibilities
- Deliver outstanding customer support via phone calls, chats, and emails
- Manage day-to-day guest communication and ensure a smooth guest experience
- Ensure the operational success of our guest services and maintain high levels of guest satisfaction
- Monitor and respond to messages during key hours, particularly around critical booking periods such as arrivals and departures
- Coordinate with cleaning and maintenance teams to ensure smooth operations
- Handle guest concerns from start to full resolution
- Use internal tools to manage reservations, tasks, and guest information
- Process booking modifications, including extensions, date changes, and special requests
- Evaluate and manage refund requests in line with company policies
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