Customer Success / Support Operations Evaluator
New
J
JobgetherCustomer Success AI
Based in IndiaContractSenior
Salary80 - 120 USD per hour
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- Microsoft OfficeQuality AssuranceCustomer SuccessPowerPointGoogle WorkspaceCustomer support
Requirements
- 5+ years of relevant professional experience in customer success, customer support, support operations, customer experience, or a closely related field.
- Native or professional-level fluency in English, with excellent written communication skills.
- Strong understanding of customer success and support operations processes, workflows, metrics, and best practices.
- Demonstrated ability to assess business materials for factual accuracy, clarity, consistency, and practical usefulness.
- Strong analytical and critical-thinking skills, with exceptional attention to detail.
- Ability to provide objective, well-structured, and actionable written feedback.
- High proficiency in Microsoft Office and Google Workspace, particularly Google Slides and PowerPoint.
- Ability to work independently, manage priorities, follow detailed evaluation criteria, and meet deadlines in a remote and asynchronous environment.
- Experience with content evaluation, quality assurance, documentation, AI-generated content, or operational process assessment is a plus.
- An advanced degree (Master’s or higher) from a reputable institution is preferred.
Responsibilities
- Evaluate AI-generated artifacts against customer success and support operations-specific quality rubrics.
- Review documents, spreadsheets, slide decks, and other business materials for accuracy, clarity, consistency, and professional quality.
- Identify factual, aesthetic, structural, and presentation errors in AI-generated work products.
- Apply deep subject-matter expertise in customer success and support operations to assess the accuracy, rigor, and practical relevance of generated outputs.
- Evaluate materials from the perspective of customer experience, support processes, operational effectiveness, and service quality.
- Provide clear, structured, and actionable written feedback to support the continuous improvement of AI-generated work.
- Apply evaluation criteria consistently across different projects, content types, and business scenarios.
- Use Microsoft Office and Google Workspace, particularly Google Slides and PowerPoint, to review and assess generated materials.
- Work independently and asynchronously while maintaining high-quality standards and meeting project deadlines.
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