Client Account Manager
New
B
Byte&KiteDigital Marketing
United States, US time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementStakeholder managementDigital MarketingAccount ManagementRelationship managementCRM
Requirements
- 3+ years of account management experience, ideally in an agency or professional services environment
- Proven experience managing multiple client relationships and retaining accounts
- Strong communication and relationship-building skills
- Demonstrable experience managing scope creep and competing client priorities
- Comfortable handling difficult client situations and delivering challenging news early
- Commercial mindset with the ability to identify opportunities for account growth
- Strong organisation skills and ability to manage multiple accounts simultaneously
Responsibilities
- Own retention and growth across a portfolio of client accounts
- Build strong relationships with client stakeholders and run regular business reviews
- Manage client expectations, escalations and scope changes proactively
- Identify and develop expansion opportunities within existing accounts
- Work closely with delivery teams to keep projects aligned with agreed scope and priorities
- Track account health and forecast renewals, including accounts at risk
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