Client Manager
New
G
Goodway GroupDigital Marketing
RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years of experience in client services, account management, campaign operations, project management, or a related role
- Required Skills
- Project ManagementDigital MarketingAccount Management
Requirements
- 4+ years of experience in client services, account management, campaign operations, project management, or a related role within an agency, media, advertising, or marketing environment.
- Demonstrated experience managing multiple campaigns, initiatives, or client workstreams with competing timelines and cross-functional dependencies.
- Strong client communication skills, including experience leading status conversations, communicating risks, clarifying next steps, and building confidence with working-level and mid-level stakeholders.
- Experience translating strategic direction or media plans into clear deliverables, owners, milestones, and action steps for internal teams.
- Proven ability to identify delivery risks early, solve problems pragmatically, and escalate issues with clear context and recommendations.
- Strong organizational and project management skills, with a record of delivering accurate work against established scopes, deadlines, service levels, and quality standards.
- Ability to collaborate effectively with strategy, media activation, analytics, creative, and other specialized teams without direct authority.
- Strong attention to detail across client communications, campaign deliverables, timelines, documentation, and reporting.
Responsibilities
- Own day-to-day client management for assigned accounts, serving as the primary point of contact for working teams and select mid-level stakeholders.
- Manage deliverables across campaigns and initiatives, ensuring timelines, scopes, owners, and dependencies are clearly defined and commitments are met.
- Translate channel strategies and media plans into clear action steps for internal activation, analytics, creative, and other partner teams.
- Lead internal status meetings and maintain delivery trackers so all teams understand their responsibilities, deadlines, priorities, and expectations.
- Monitor campaign launches, pacing, and delivery milestones to ensure service levels and quality standards are consistently met.
- Proactively identify delivery risks, gaps, and areas of misalignment, escalating issues appropriately with proposed solutions.
- Partner closely with Client Strategy leaders to support planning cycles, quarterly business reviews, and ongoing client communications.
- Maintain clear and timely client communications that summarize progress, decisions, next steps, risks, and key considerations.
- Hold internal partners accountable for agreed-upon deliverables while maintaining productive cross-functional relationships.
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