Customer Service Representative
New
R
Remote Talent LATAMCustomer Service
This position is only open to candidates residing in Latin American (LATAM) countries, such as: Mexico. Colombia. Brazil, Monday to Friday, 8:30 AM – 5:30 PM ETFull-TimeEntry
Salary1,100 USD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- Strong written and verbal English communication skills
- Experience
- Minimum 1 year of experience
- Required Skills
- Problem SolvingCustomer serviceGoogle SheetsZendesk
Requirements
- Minimum 1 year of experience (entry-level candidates welcome)
- Strong written and verbal English communication skills
- Comfortable working independently most of the time
- Familiarity with Zendesk (or similar)
- Proficiency with Google Sheets and Docs
- Strong attention to detail and problem-solving skills
- Ability to stay calm and professional under pressure
- Must reside in a Latin American (LATAM) country
Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Respond promptly to customer inquiries (90% ticketing, 10% phone)
- Troubleshoot and resolve customer issues efficiently
- Keep accurate records of customer interactions
- Communicate with team members via Slack and email when needed
- Stay organized while managing multiple requests
- Provide feedback to improve processes and customer experience
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