Customer Service Representative
New
P
PairedE-commerce, Apparel
Latin America based, availability aligned to Eastern TimeFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- ShopifyCustomer serviceZendeskData entry
Requirements
- 2+ years in a customer service role, ideally supporting a direct-to-consumer or ecommerce brand
- Excellent written English
- High empathy and EQ
- Reliable and punctual
- Comfortable with helpdesk software (Gorgias, Zendesk, Freshdesk or similar) and Shopify
- Detail-oriented with spreadsheets and data entry
- Genuinely interested in growing into broader operational responsibilities
Responsibilities
- Reply to customer support tickets with clear, warm, on-brand written communication
- Manage pre-order issues, shipping delays, returns, and store credit requests following existing SOPs
- Build out canned responses and new SOPs as recurring patterns show up in the queue
- Run a twice-weekly check on unfulfilled orders older than 3 days and chase down whatever is holding them up
- Support backend and admin tasks: generating barcode labels for suppliers, creating new products in the ecommerce platform, spreadsheet checks, SKU accuracy, and general data entry
- Flag recurring product or fulfillment issues to the team so they get fixed at the source
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