Customer Support & Service Coordinator (HVAC)
New
A
AgentHVAC and refrigeration
LATAM / Central America preferred, Eastern Time (ET)ContractMiddle
Salary1,400 - 1,600 USD per month
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Customer serviceCRM
Requirements
- 2+ years of customer service experience in a home service company (HVAC, Plumbing, or Electrical).
- Familiarity with basic HVAC terminology.
- Proficiency in using Service Titan or similar scheduling software.
- Fluent in spoken and written English.
- Comfortable working Eastern Time (ET) hours.
- Available for occasional work during weekends and holidays during peak seasons.
- Strong organizational skills and ability to remain calm in high-pressure situations.
- Interest in leveraging new tools and automation to improve office efficiency.
Responsibilities
- Manage scheduling and dispatching technicians using Service Titan.
- Handle inbound customer calls and emails, logging details accurately.
- Perform post-service follow-ups to ensure customer satisfaction and provide parts updates.
- Participate in daily team check-ins to review job statuses and technician notes.
- Maintain organization of the CRM portal and email inbox.
- Identify and implement process improvements using automation or AI tools.
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