Customer Service Representative (Spanish/English)
New
H
HuzzleCustomer Service
Colombia. Venezuela, Bolivarian Republic of. Argentina. Honduras. Costa Rica. Dominican RepublicContractMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Required Skills
- Customer serviceMultitaskingActive listening
Requirements
- Fluency in both English and Spanish (written and verbal)
- Proven experience in a customer service or call center environment
- Strong active listening skills
- Ability to demonstrate empathy toward customer needs
- Proficiency with basic computer systems
- Proficiency with CRM software
- Ability to multitask and navigate between different software applications
- Previous experience in a remote call center setting
Responsibilities
- Manage inbound and outbound calls professionally in both English and Spanish
- Address customer inquiries, resolve complaints, and provide accurate information about products or services
- Maintain detailed and accurate records of all customer interactions within the company database
- Escalate complex issues to the appropriate department while ensuring a smooth hand-off for the customer
- Meet or exceed key performance indicators (KPIs) related to call quality, resolution time, and customer satisfaction
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