Account Manager, SMB
P
Patch My PCSoftware, IT
United KingdomFull-TimeMiddle
Salary£35,000 - £50,000 based on experience and location.
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Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceCustomer SuccessAccount ManagementCRM
Requirements
- 5+ years of experience in customer-facing B2B sales ideally spanning multiple segments (SMB through Mid-Market).
- Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results.
- Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets.
- Excellent communication, negotiation, and stakeholder management skills.
- A growth mindset; open to feedback, quick to adapt, and always looking to improve.
- Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices.
Responsibilities
- Build and nurture client relationships, ensuring customer satisfaction and long-term retention.
- Act as a trusted advisor, understanding client needs and aligning them with our solutions.
- Identify upsell and cross-sell opportunities to drive revenue growth and increase account value.
- Manage renewals and contract negotiations, ensuring a seamless client experience.
- Address client inquiries, resolve issues, and proactively offer solutions to improve engagement.
- Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients.
- Prioritize tasks and manage multiple accounts effectively.
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