Senior International Customer Success Account Manager
New
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EdmentumEducation Technology
Location: United Kingdom, Ability to work flexibly across time zonesFull-TimeSenior
Salary50,000 - 52,000 GBP per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisCustomer SuccessAccount ManagementMentorshipCRM
Requirements
- Bachelor's degree in Business, Education, International Relations, or a related field.
- 5+ years of experience in customer success, account management, or international services, including time in a senior or lead capacity.
- Demonstrated experience managing or formally mentoring a team.
- Deep skill in managing complex, high-value accounts through the full lifecycle.
- Proficiency with customer success platforms and CRM tools.
- Ability to use data to tell a story and drive action.
- Experience in education technology; knowledge of international education markets is a meaningful advantage.
- Comfort with executive-level customer conversations.
- Ability to work flexibly across time zones.
- Willingness to travel to support key customer relationships.
- Multilingual capability is considered a significant plus.
Responsibilities
- Own and lead a focused portfolio of strategic international accounts, serving as the senior point of contact for onboarding, implementation, adoption, and long-term success.
- Provide formal day-to-day leadership and mentorship to the CSM team, coaching on relationship management, tool use, and the structured execution habits that keep complex teams moving.
- Serve as the first line of escalation for the team, resolving the majority of complex customer and operational challenges independently and coaching team members to bring solutions, not just problems.
- Lead onboarding and enablement for new team members, building their confidence and competence in servicing international accounts from day one.
- Drive consistent adoption of customer success tools and reporting practices, using data to surface risks and continuously improve service delivery across the team.
- Represent Edmentum at strategic customer engagements, including travel to key international markets, as the trusted face of our international services function.
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