Customer Success Manager - UK&I
New
P
PleoFintech
Location: Lisbon. Secondary Locations: United Kingdom.Full-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Project ManagementCustomer SuccessSaaSAccount Management
Requirements
- Prior experience in account management, sales, or customer success roles.
- Fluency in English.
- Proven ability to work in a high-volume, high-velocity environment.
- Strong project management skills with the ability to coordinate multiple initiatives simultaneously.
- Empathy and ability to communicate effectively with customers.
- Strong motivation for driving upselling and cross-selling outcomes.
- Self-starter mindset with the ability to manage own tasks and hit targets.
- Trustworthy with a focus on meeting deadlines and keeping commitments.
Responsibilities
- Nurture and support expansion opportunities within the existing customer base.
- Advise customers as a trusted product advisor to optimize their internal processes.
- Own the full adoption journey for a customer portfolio following the onboarding phase.
- Collaborate cross-functionally with product, services, marketing, and support teams to improve customer experience.
- Triage inbound communication via email, Intercom, and other marketing channels.
- Cultivate key customers into brand advocates within the Fintech community.
- Monitor customer health scores and feature adoption to proactively prevent churn.
- Bridge the gap between customer feedback and the product team to optimize product-market fit.
View Full Description & ApplyYou'll be redirected to the employer's site
