Customer Success Engineer / Architect
New
S
SoracomIoT, Networking, Cloud
Fully remote work, must reside in the USA.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- AWSGCPIoTAzureRESTful APIsNetworking
Requirements
- 7+ years of experience in IoT, networking, cloud architecture, or cellular connectivity in customer-facing roles
- Strong ability to explain complex technical concepts clearly to both technical and non-technical audiences
- Solid technical foundation in networking, cloud, and/or software development
- Demonstrated problem-solving and troubleshooting skills in complex systems and environments
- Ability to manage multiple priorities and work effectively across parallel customer engagements
- Strong interpersonal and communication skills, with experience collaborating across diverse and global teams
- Experience using AI tools to improve personal productivity and enhance customer engagement
- Excellent written, verbal, and presentation skills
- Willingness to travel as needed
- Bachelor’s degree in Computer Science or equivalent practical experience
Responsibilities
- Partner with Customer Success Managers (CSMs) to support and grow assigned strategic accounts
- Own the technical success and ongoing optimization of customer deployments
- Develop a deep understanding of customer architectures, device deployments, and connectivity models
- Serve as a trusted technical advisor to customer engineering and product teams
- Lead technical discovery, demos, and presentations
- Support solution-focused discussions for existing account expansion and renewals
- Identify optimization opportunities and troubleshoot complex connectivity and system issues
- Translate customer pain points into clear technical and business-aligned solutions
- Collaborate with internal product and engineering teams to align customer needs with product direction
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