Customer Success Engineer, Enterprise Engineering
New
W
WhatnotE-commerce Marketplace
Team members in this role must live within commuting distance of our Los Angeles, San Francisco, New York or Seattle hub.Full-TimeSenior
Salary$170K - $190K; $170K – $190K • Offers Equity
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Job Details
- Experience
- 5+ years of CSE-related experience
- Required Skills
- Product ManagementShopifyRESTful APIsCustomer SuccessSaaS
Requirements
- 5+ years of CSE-related experience in high growth startups.
- Bachelor’s Degree in Computer Science or related field or equivalent work experience.
- Experience building bespoke solutions on top of an existing internal framework.
- Excellent product instincts with a focus on user experience.
- Ability to work directly with customers to satiate expectations while meeting internal strategic goals.
- Strong written and oral communication skills.
- Strong presentation skills and ability to articulate customer needs to product teams.
- Ability to take ownership of an ambiguous area and drive impact.
- Ability to work flexibly across multiple workstreams in a fast-paced environment.
- Understanding of complex customer success workflows.
- Experience in Shopify, Channel Advisor, Magento, or other ecommerce SaaS products is a plus.
Responsibilities
- Partner directly with enterprise sellers and their engineering teams to architect and implement bespoke integrations leveraging Whatnot’s APIs.
- Act as the technical bridge between customers and internal teams to translate seller needs into scalable solutions.
- Collaborate closely with internal engineering, product, and account management stakeholders.
- Build durable tooling, workflows, and support infrastructure for enterprise onboarding and long-term customer success.
- Solve complex post-sale technical challenges while defining enterprise support processes.
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