Senior Executive Assistant, Global Customer Solutions

New

Grafana LabsTechnology, Observability

United States, PST or MSTFull-TimeSenior

Salary$127,000 - $153,000

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Job Details

Located in PST or MST timezone.
Experience in a tech or high-growth startup environment.
Proven success supporting one or more VP or C-level executives.
Hands-on program or project management experience.
Experience managing internal communications and planning executive off-sites.
Highly organized with exceptional attention to detail and ability to manage multiple competing priorities.
Excellent communication skills across written, verbal, and in-person channels.
Ability to work effectively in a remote-first, globally distributed environment.
Highly competent with Google Workspace (Docs, Sheets, Slides, Calendar).
Experience or strong interest in leveraging AI tools (e.g., ChatGPT, Claude, Notion AI, Zapier).
BA/BS degree preferred; PMP or equivalent certification is a plus.

Maintain a busy calendar and daily schedule for the SVP, fielding and prioritizing requests.
Coordinate extensive domestic and international travel and manage expenses.
Own the operational cadence of the Global Customer Solutions org, tracking active programs and surfacing blockers.
Maintain a centralized program tracker for strategic workstreams to ensure initiatives stay on schedule.
Drive accountability across cross-functional programs by coordinating with team leads and escalating when needed.
Prepare and maintain materials for leadership reviews, all-hands meetings, and quarterly business reviews.
Serve as a coordination layer between the SVP and key internal stakeholders across Sales, Marketing, Finance, and Product.
Identify and implement tasks, workflows, and lightweight automations that can be accelerated through AI tools.

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