Customer Success Executive
New
C
CarrotHealthcare Fertility
United States (Remote)Full-TimeMiddle
Salary110,000 - 130,000 USD per year
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Job Details
- Experience
- 6+ years
- Required Skills
- Project ManagementData AnalysisSalesforceAccount ManagementCRM
Requirements
- Bachelor's degree.
- 6+ years of professional experience working closely with external customers and partners.
- Experience in a Customer Success Management, Customer Onboarding/Implementation, or Project Management role.
- Experience with enterprise-sized customers (10,000+ covered lives) in the benefits space.
- Track record of successfully managing complex projects, coordinating with cross-functional teams, and meeting deadlines across multiple simultaneous workstreams.
- Clear, empathetic communication skills.
- Ability to weigh customer needs and constraints against internal priorities.
Responsibilities
- Own a portfolio of strategic enterprise accounts, serving as the primary point of contact and trusted advisor to HR benefits leaders.
- Drive retention and renewal outcomes across your book of business, proactively identifying risks and building action plans to address them.
- Increase member engagement and program utilization through data-informed recommendations and a regular cadence of business reviews.
- Communicate the value of Carrot's offerings through clear storytelling, reporting, and executive-ready presentations.
- Partner cross-functionally with Implementation, Product, Marketing, Sales, Legal & Compliance, and Member Success to deliver a seamless customer experience.
- Identify and support expansion opportunities within existing accounts in partnership with Sales.
- Contribute to customer success strategies, playbooks, and best practices that scale across the Strategic segment.
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