Client Service Team Lead
New
J
JobgetherCustomer Success
Based in the United StatesFull-TimeLead
SalaryWeekly performance-based compensation and potential performance bonuses.
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Job Details
- Required Skills
- LeadershipCustomer serviceCoachingRelationship building
Requirements
- At least 18 years of age.
- Must be physically located within the United States.
- Strong customer service skills with the ability to create positive and professional client experiences.
- Excellent verbal communication, interpersonal, and relationship-building skills.
- Demonstrated leadership potential and an interest in coaching, motivating, and developing others.
- Self-motivated, accountable, organized, and capable of managing priorities independently in a remote environment.
- Positive, growth-oriented mindset with strong adaptability and willingness to learn.
- Professionalism, integrity, and the ability to build trust with clients and colleagues.
- Access to a computer or laptop, reliable high-speed internet, webcam, microphone, and a quiet, professional workspace.
Responsibilities
- Meet with clients through Zoom and phone appointments to understand their needs and provide professional guidance regarding benefits and coverage options.
- Respond to client questions, resolve concerns, and deliver solutions-focused support throughout the customer relationship.
- Assist clients with enrollment, policy updates, and ongoing service requirements while maintaining accurate and professional communication.
- Build and maintain strong, long-term client relationships through consistent, responsive service.
- Lead by example by maintaining high standards of professionalism, accountability, client care, and service quality.
- Coach, support, and encourage team members while contributing to a positive and collaborative remote working environment.
- Participate in leadership development, mentorship, coaching, and professional training initiatives.
- Use virtual communication and collaboration tools to strengthen team engagement, communication, and performance.
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