Client Services Coordinator
New
P
Private Health ManagementHealthcare
This is a remote role requiring that you live in and physically perform all work in the United States.Full-TimeMiddle
Salary$60,000 - $65,000
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ year of professional care coordination experience
- Required Skills
- Customer service
Requirements
- 1+ year of professional care coordination experience in a complex environment.
- Demonstrated ability to provide concierge-level customer service.
- Exceptional written and verbal communication skills.
- Professional presence and strong interpersonal skills.
- Highest standards of ethics and personal integrity, with demonstrated discretion in handling confidential information.
- High versatility and the ability to thrive in a multitasking, fast-paced environment.
- Positive, energetic, client-focused, and can-do orientation.
- Strong comfort with technology and ability to quickly learn new tools and systems.
- Bachelor’s degree (preferred).
Responsibilities
- Deliver a seamless, high-touch experience for clients navigating serious and complex medical conditions.
- Coordinate the many details of each client engagement, helping ensure care needs, appointments, services, and follow-up items move forward efficiently.
- Build trusted relationships with clients through responsive, personalized, and concierge-level service.
- Partner effectively with clinicians, researchers, physician offices, and external service providers to support each client’s care.
- Help clients access PHM resources and services while navigating complex healthcare systems with confidence.
- Proactively support and assess clients’ care needs through direct communication.
- Facilitate scheduling and billing support by collaborating with physician offices and coordinating services.
- Partner with researchers to support the assessment of clinical trial eligibility and enrollment processes.
View Full Description & ApplyYou'll be redirected to the employer's site
