Clinical Solutions Consultant
New
L
LingraphicaHealthcare Technology
USAFull-TimeMiddle
Salary$70,600 (minimum) to $90,400 (maximum) per year
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Job Details
- Experience
- 3+ years
- Required Skills
- CRM
Requirements
- Master's Degree in Speech-Language Pathology
- Current Speech-Language Pathologist license
- 3+ years of experience working with adults with complex communication needs
- Demonstrated ability to build relationships and communicate effectively with customers, caregivers, healthcare professionals, and internal partners
- Strong clinical reasoning, organizational, problem-solving, and time management skills
- Ability to manage multiple priorities in a fast-paced, customer-focused environment
- Ability and willingness to travel within the U.S. approximately 4-5 times per year for meetings, conferences, and events
- Experience supporting AAC evaluations and speech-generating device implementation (preferred)
- Experience in consultative sales, customer engagement, or healthcare technology (preferred)
- Familiarity with insurance documentation and reimbursement processes (preferred)
- Experience working with remote customer engagement and virtual consultation platforms (preferred)
- Experience utilizing CRM or similar customer management systems (preferred)
Responsibilities
- Partner with customers, care partners, SLPs, and referral sources throughout the AAC evaluation and acquisition process.
- Conduct clinical consultations to assess communication needs and recommend appropriate AAC solutions.
- Apply consultative sales techniques to guide customer decision-making and advance opportunities through the customer journey.
- Collaborate with SLPs to facilitate completion of evaluations, device recommendations, and required clinical documentation.
- Collect, review, and manage required paperwork to support timely progression through the acquisition process.
- Build and maintain strong professional relationships that support customer satisfaction and business growth.
- Maintain accurate customer records and documentation within company systems.
- Collaborate with cross-functional teams to ensure a consistent customer experience and resolve barriers impacting customer success.
- Represent Lingraphica through professional engagement, educational opportunities, conferences, and other customer-facing events as needed.
- Meet established performance expectations related to customer engagement, pipeline progression, documentation quality, and business outcomes.
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