Sr. Director, AI Powered Service Delivery & Automation

JobgetherIT Managed Services

Based in United StatesFull-TimeDirector

Salary190,000 - 280,000 USD per year

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Job Details

Experience: 12+ years of experience leading enterprise managed services, technology operations, or large-scale transformation programs.
Required Skills: Operations ManagementStakeholder management

12+ years of experience leading enterprise managed services, technology operations, or large-scale transformation programs.
Proven success implementing AI-driven automation, autonomous operations, digital labor solutions, or intelligent service delivery models.
Experience deploying AI platforms, agentic workflows, enterprise knowledge systems, copilots, and automation technologies at scale.
Strong understanding of enterprise application support environments, including ERP and cloud platforms such as SAP, Oracle, Salesforce, ServiceNow, Workday, or Microsoft technologies.
Expertise in AIOps, observability, IT operations management, predictive operations, automation frameworks, and service management platforms.
Strong technical leadership skills with the ability to collaborate across architecture, engineering, operations, and executive teams.
Demonstrated experience reducing support effort, improving productivity, increasing automation, and optimizing service economics.
Experience building and scaling global teams, Centers of Excellence, or enterprise transformation functions.
Exceptional communication, influencing, strategic thinking, and stakeholder management skills.
Bachelor’s degree or equivalent professional experience required; advanced degree such as an MBA preferred.

Define and execute the roadmap for AI-powered service delivery transformation across enterprise applications and cloud platforms.
Identify opportunities to automate service processes including diagnostics, triage, resolution workflows, documentation, knowledge creation, and customer communications.
Establish governance frameworks, business cases, and measurable objectives for AI adoption, automation rates, service quality, productivity, and cost optimization.
Build and lead an AI and automation Center of Excellence focused on intelligent service operations, innovation, and next-generation delivery models.
Design and deploy AI assistants, copilots, agentic workflows, enterprise knowledge systems, and automation solutions that enhance support effectiveness.
Drive AIOps, observability, predictive analytics, and self-healing operational capabilities to prevent and resolve service disruptions.
Develop scalable automation frameworks across ERP and cloud environments, improving diagnostics, monitoring, integrations, configuration validation, and operational visibility.
Establish performance metrics to measure improvements in resolution speed, productivity, service margins, customer satisfaction, and operational efficiency.

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