Senior Strategic Implementation Specialist
New
J
JobgetherB2B SaaS
Based in United StatesFull-TimeSenior
SalaryCompetitive compensation package.
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Project ManagementData AnalysisSoftware ArchitectureStakeholder managementChange ManagementCustomer Success
Requirements
- Extensive experience managing multiple complex implementation or onboarding projects within a high-growth B2B SaaS environment.
- Strong project management skills, including defining scope, managing stakeholders, tracking milestones, and delivering results against expectations.
- Experience working with configurable SaaS platforms involving complex workflows, integrations, and multiple user groups.
- Strong technical curiosity and ability to understand software architecture, system configuration, and customer technology environments.
- Experience supporting enterprise customers and managing customer relationships through complex change initiatives.
- Ability to translate technical concepts into clear, accessible guidance for both technical and non-technical stakeholders.
- Strong problem-solving skills with the ability to analyze challenges, identify root causes, and develop scalable solutions.
- Experience improving processes, workflows, and operational practices to increase efficiency and customer success.
- Excellent written and verbal communication skills with strong attention to detail.
- Ability to collaborate effectively across multiple teams, including Product, Engineering, Sales, Customer Success, and Operations.
- Data-driven mindset with experience using metrics and analytics to measure progress and outcomes.
- Adaptability and comfort working in a remote-first, rapidly evolving environment.
- Ability to travel occasionally (less than 10%) for strategic customer engagements.
Responsibilities
- Manage and execute end-to-end implementation programs for strategic enterprise customers, including project planning, stakeholder alignment, milestone tracking, and successful delivery.
- Develop implementation strategies that accelerate customer adoption, improve time to value, and align solutions with customer business objectives.
- Act as a trusted customer advisor throughout the implementation journey, maintaining proactive communication and guiding customers through technical and operational decisions.
- Lead multiple complex onboarding projects simultaneously while ensuring timelines, expectations, and deliverables remain aligned.
- Understand customer workflows and business requirements to provide recommendations, best practices, and scalable solutions.
- Support change management initiatives by helping customers adapt to new systems, processes, and improved ways of working.
- Identify recurring customer challenges and contribute to improving internal processes, documentation, and implementation methodologies.
- Collaborate with Customer Success, Sales, Product, Engineering, and Operations teams to resolve issues and drive customer outcomes.
- Represent customer needs internally by sharing insights that help improve products, processes, and customer experiences.
- Use data, metrics, and customer feedback to evaluate implementation success and identify opportunities for optimization.
View Full Description & ApplyYou'll be redirected to the employer's site
