Community Care Specialist
New
A
Action Property ManagementHOA Management
Fully remote/work from home., 7am-6pm PSTFull-TimeEntry
Salary21 - 23 USD per hour
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Job Details
- Experience
- At least 2 years of experience in a customer service call center environment.
- Required Skills
- Problem SolvingCustomer serviceWritten communicationData entry
Requirements
- Minimum 18 years of age.
- High school diploma or equivalent.
- At least 2 years of experience in a customer service call center environment.
- General knowledge of Microsoft Outlook.
- Minimum typing speed of 30 wpm.
- Proficiency with office equipment such as personal computers.
- Ability to read and interpret operating/maintenance instructions and procedure manuals.
- Excellent written and verbal communication skills.
- Ability to multi-task in a fast-paced environment.
- Must have a quiet designated work area and fast internet for remote work.
Responsibilities
- Receive incoming calls while following scripts and meeting performance standards (60-80 calls per day).
- Process voicemails and incoming emails from managers, vendors, and homeowners.
- Handle resident chats and create work orders to relay to vendors or managers.
- Return all phone calls in accordance with company policy.
- Maintain detailed records, notes, and messages in system.
- Communicate with managers regarding requests requiring special attention.
- Follow Community Care Standard Operating Procedures (SOPs).
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