Community Care Specialist
New
A
Action Property ManagementHOA Management
Fully remote/work from home., 7am-6pm PSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 2 years of experience in a customer service call center environment.
- Required Skills
- Problem SolvingCustomer serviceData entry
Requirements
- Minimum 18 years of age.
- High school diploma or equivalent.
- At least 2 years of experience in a customer service call center environment.
- General knowledge of Microsoft Outlook.
- Minimum typing speed of 30 wpm.
- Ability to read and interpret procedure manuals and maintenance instructions.
- Excellent written and verbal communication skills.
- Ability to multitask in a fast-paced environment.
- Self-motivated with the ability to work independently.
- Must possess a quiet designated work area and fast internet connection.
Responsibilities
- Receive 60-80 incoming calls daily while adhering to scripts and performance standards.
- Process voicemails and incoming emails from managers, vendors, and homeowners.
- Manage and respond to resident chats.
- Create and relay work orders to appropriate vendors or managers.
- Document detailed notes and messages in the system.
- Communicate with managers regarding requests requiring special attention.
- Maintain compliance with Community Care Standard Operation Procedures (SOPs).
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