- Receive incoming calls while following scripts and meeting performance standards (60-80 calls per day).
- Process voicemails and incoming emails from managers, vendors, and homeowners.
- Handle resident chats and create work orders to relay to vendors or managers.
- Return all phone calls in accordance with company policy.
- Maintain detailed records, notes, and messages in system.
- Communicate with managers regarding requests requiring special attention.
- Follow Community Care Standard Operating Procedures (SOPs).
Problem SolvingCustomer serviceWritten communication+1 more