Operations Manager / Law Firm Operations Administrator
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The Law Offices of Sabrina Li, P.C.Legal Services
Philippines. Taiwan. Malaysia, Minimum of 5 hours of overlap with the firm's operating hours in Pacific Time (PT)ContractManager
SalaryCompetitive compensation with performance-based bonuses.
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Job Details
- Experience
- Minimum of 5 years of experience in a managerial role
- Required Skills
- Artificial IntelligenceSalesforceOperations ManagementProcess improvementCRM
Requirements
- Bachelor's degree in Business Administration or a related field.
- Minimum of 5 years of experience in a managerial role.
- Experience working with U.S.-based companies.
- Proven experience managing operational projects and improving business processes.
- Experience supervising administrative or operations teams, including recruitment and performance management.
- Strong proficiency in monday.com for project and workflow management.
- Experience with CRM platforms such as Salesforce or GoHighLevel.
- Demonstrated ability to leverage AI tools for operational efficiency and documentation.
- Strong understanding of operational reporting and business processes.
- Ability to support executive leadership in a fast-paced, remote environment.
Responsibilities
- Support the COO in executing strategic initiatives, overseeing day-to-day operations, and coordinating cross-functional projects.
- Build, implement, document, and continuously improve operational workflows, SOPs, and internal systems.
- Monitor operational performance and drive continuous improvement through AI, automation, and technology-driven solutions.
- Develop scalable systems and optimize workflows within monday.com to improve efficiency and accountability.
- Manage the firm's CRM system to support lead management, reporting, and client communication.
- Supervise administrative and support staff, providing coaching and operational guidance.
- Support recruitment, onboarding, and performance management initiatives.
- Manage vendor relationships, software subscriptions, office resources, and operational expenses.
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