Travel Operations and Reservation Manager
New
H
Hunt StTravel and Tourism
Philippines-based candidates, AU business hours (approx. 9 AM - 5 PM, Monday to Friday)ContractMiddle
Salary1,800 - 2,500 AUD per month
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Job Details
- Languages
- English
- Experience
- At least 4 years
- Required Skills
- Microsoft ExcelGoogle SheetsCRM
Requirements
- At least 4 years of experience in travel consultancy, reservations, tour operations, or a similar role.
- Excellent written and spoken English skills with experience negotiating with suppliers.
- Highly tech-savvy with strong numerical and spreadsheet skills (Excel/Google Sheets).
- Proficiency in managing pricing, margins, currency conversion, and occupancy rates.
- Exceptional attention to detail with the ability to manage multiple live files simultaneously.
- Proactive, independent, and solution-focused mindset.
- Reliable internet connection and professional remote working setup.
- Experience with Travefy, Expedia, Xero, CRM platforms, or GDS is highly desirable.
- Ability to work during AU business hours (9 AM - 5 PM, Monday to Friday).
Responsibilities
- Respond to client enquiries and manage follow-ups through to conversion.
- Research and source supplier rates for hotels, golf courses, and ground transfers.
- Build costed quotes and proposals, calculating net rates, mark-ups, and margins.
- Create and confirm bookings with suppliers and manage live booking amendments.
- Raise invoices, reconcile payments, and track deposit/cancellation deadlines.
- Maintain inventory, rooming lists, and escorted tour schedules.
- Prepare and maintain client itineraries using Travefy.
- Document SOPs and support the setup and population of a CRM platform.
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