Division Account Manager
T
TactiqSoftware Solutions / DSD
Virginia, United States. Texas, United States. California, United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years of direct work experience in DSD operational roles; 3+ years of experience in account management, client success, or customer-facing roles.
- Required Skills
- Data AnalysisMicrosoft ExcelCustomer SuccessGoogle WorkspaceAccount Management
Requirements
- 5+ years of direct work experience in DSD operational roles.
- 3+ years of experience in account management, client success, or customer-facing roles.
- 3+ years of experience in CPG retailer operations and related activities.
- 4-year Degree or equivalent relevant work experience.
- Deep understanding of the retailer, manufacturer, and distributor relationship model.
- Strong communication and interpersonal skills, utilizing a consultative approach.
- Proven ability to interact with a broad range of clients from field employees to senior executives.
- Analytical mindset with ability to interpret metrics and translate into action plans.
- Proficiency in productivity software like Google Workspace or MS Office.
- Advanced Microsoft Excel skills (PowerPoint and Access preferred).
- Strong conflict resolution skills.
- Willingness to travel 30% to 50% within the US.
- Ability to perform physical labor and navigate retail environments as required.
Responsibilities
- Own and manage a portfolio of retailer divisions and vendor accounts as their trusted advisor.
- Conduct regular account reviews and business check-ins to ensure goal alignment.
- Drive platform adoption through training, support, and sharing best practices.
- Collaborate with internal teams including IT, Billing, and Product to resolve technical or process challenges.
- Execute field operations tasks to improve distributor service levels across store, district, and division levels.
- Meet with key stakeholders to develop plans for projects and service improvements.
- Track and document all client communications and feedback.
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