Trilingual Patient Coordinator
A
Assist WorldHealthcare / Pediatrics
Uruguay / Brazil / Argentina / Colombia, Eastern Standard Time (EST) working hoursFull-Time
Salary1,300 - 1,500 USD per month
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Job Details
- Languages
- English, Spanish, and Portuguese
- Required Skills
- Customer serviceHIPAA
Requirements
- Fluent in English, Spanish, and Portuguese (written and spoken)
- Previous experience working in a U.S. healthcare or medical practice
- Strong telephone communication and customer service skills
- Excellent organizational skills with exceptional attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable working independently while following established processes
- Professional, compassionate, and patient-focused approach
- Experience using eClinicalWorks (preferred)
- Previous experience as a Patient Coordinator, Medical Receptionist, or Medical Administrative Assistant (preferred)
- Familiarity with RingCentral or other VoIP phone systems (preferred)
- Knowledge of HIPAA regulations and patient confidentiality (preferred)
- Experience working in pediatric or family medicine practices (preferred)
Responsibilities
- Answer inbound patient calls professionally and efficiently
- Respond to patient enquiries and provide outstanding customer service
- Communicate confidently with patients and families in English, Spanish, and Portuguese
- Schedule, reschedule, and confirm patient appointments
- Manage provider calendars to maximize scheduling efficiency
- Conduct outbound calls for appointment reminders and patient follow-up
- Maintain accurate patient records within the EMR
- Assist with patient registration and demographic updates
- Coordinate communication between providers, patients, and internal staff
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