Digital Collections Success Manager
New
I
ITHAKALibrary Services
Remote within the Continental United StatesFull-TimeMiddle
Salary73,000 - 92,000 USD per year
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Job Details
- Experience
- 3-5 years
- Required Skills
- Project ManagementSalesforceMicrosoft ExcelMicrosoft OfficeDatabricksCRM
Requirements
- 3-5 years of experience working in higher education or libraries, either at an academic institution or vendor.
- Demonstrated expertise in special collections, archives, or digital collections.
- Ability to travel 20-30% for library visits, conferences, and office meetings.
- Highly organized with strong multitasking skills.
- Proactive self-starter with the ability to identify tasks and independently take initiative.
- Excellent relationship building and communication skills.
- Experience demonstrating tools and services via webinar and in-person workshops.
- Comfortable working with data to extract learnings and make evidence-based decisions.
- Familiarity with Microsoft Office suite, including intermediate Excel skills.
- Experience working in a CRM such as Salesforce.
Responsibilities
- Build and maintain strong relationships with practitioners, influencers, and leaders at assigned participating accounts to increase adoption and ensure positive experience.
- Lead the onboarding experience, including delivering kickoff meetings and custom training sessions for new institutions.
- Support successful trials of JSTOR Stewardship offerings by leading trial kickoff calls and checking in with institutions.
- Develop and maintain engagement within the archival and special collections community to stay abreast of industry trends.
- Act as the voice of the customer internally to inform product, marketing, and leadership partners.
- Serve as the subject matter expert for each account, ensuring accurate contact and account documentation.
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