Senior Manager, Card Services, Digital Banking

New

RemoteFull-TimeManager

Salary92,000 - 102,000 USD per year

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Job Details

Experience: Minimum of 7 years of experience in financial institution operations required. Minimum of 5 years of experience in leadership / management required.
Required Skills: Microsoft Office

Bachelor’s Degree in business, finance, or a related field, or equivalent experience.
Minimum of 7 years of experience in financial institution operations.
Minimum of 5 years of experience in leadership / management.
Required experience in debit card services operations, including card administration and servicing activities.
Required experience in debit card dispute processing, including chargebacks and Reg E investigations.
Strong understanding of card network rules, specifically Mastercard.
Experience partnering with Risk, Compliance, Audit, and third-party vendors in a regulated banking environment.
Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel).
Strong organizational skills and attention to detail.
Outstanding problem-solving and time management skills.

Oversee daily operations of the card services function, supporting debit card administration and dispute activities.
Manage a blended team responsible for debit card servicing, including card issuance, replacement, reissuance, and dispute processing.
Ensure operational workflows are executed accurately, efficiently, and in accordance with defined SLAs and internal controls.
Oversee end-to-end operational execution of debit card disputes, ensuring compliance with Regulation E requirements.
Partner with Fraud, Risk, and Compliance teams to ensure alignment and clarity regarding roles and responsibilities.
Serve as the primary operational contact for audits, exams, and reviews related to debit card services and disputes.

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