- Oversee daily operations of the card services function, supporting debit card administration and dispute activities.
- Manage a blended team responsible for debit card servicing, including card issuance, replacement, reissuance, and dispute processing.
- Ensure operational workflows are executed accurately, efficiently, and in accordance with defined SLAs and internal controls.
- Oversee end-to-end operational execution of debit card disputes, ensuring compliance with Regulation E requirements.
- Partner with Fraud, Risk, and Compliance teams to ensure alignment and clarity regarding roles and responsibilities.
- Serve as the primary operational contact for audits, exams, and reviews related to debit card services and disputes.
Microsoft Office