Manager, Customer Success, RMM
New
T
ToastRestaurant Technology
Location: RemoteFull-TimeManager
Salary$94,000 — $190,000 USD
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Job Details
- Experience
- 8+ years in customer success or sales; 2+ years experience successfully leading & managing teams
- Required Skills
- Project ManagementSalesforceTeam managementChange ManagementCustomer SuccessProcess improvementData analytics
Requirements
- 8+ years in customer success or sales
- 2+ years experience successfully leading & managing teams
- Minimum four-year college degree from an accredited institution
- Extensive experience leading large cross-functional initiatives
- Excellent communication, interpersonal and writing skills
- Love for developing people in a high growth environment
- Enthusiastic about technology with demonstrated technical aptitude
- Strong project management skills and an ability to multitask
- Creative, analytical and execution-oriented
- Ability to effectively operate both strategically and tactically
Responsibilities
- Manage a team of 8-10 CSMs to provide the best-in-class customer experience while exceeding growth and retention goals.
- Exceed monthly, quarterly, and annual revenue, nps, go live, and product activation/ adoption goals.
- Work closely with cross-functional partners to drive the highest levels of customer success throughout the post-live customer journey.
- Develop and implement innovative ways to work smarter and scale the team.
- Act as a point of escalation for restaurant customer concerns and acute issues.
- Uncover and create opportunities to drive customer growth (revenue, expansion, efficiencies) through regular books of business reviews.
- Manage the use of Salesforce.com and all related applications.
- Work with IT and BI teams to implement and improve reports, system rules & workflows, dashboards, automated emails, surveys, and more.
- Be an ambassador for the Toast culture - helping to ensure a high bar for performance and a trusting, collaborative and fun environment.
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