Lead Customer Success Manager
New
D
DragosOT Cybersecurity
United States, ESTFull-TimeLead
Salary$175,000
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Job Details
- Experience
- 5+ years
- Required Skills
- CybersecuritySalesforceCustomer SuccessSaaSAccount Management
Requirements
- 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors including renewal management.
- Excellent communication, presentation, and relationship-building skills.
- Comfortable working independently in a remote-first environment.
- Proven ability to manage complex customer relationships and influence key stakeholders.
- Understanding of cybersecurity and how that translates business level outcomes.
- Strong executive presence, written, and verbal communications skills.
- Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is preferred.
- Willingness to travel 25%.
Responsibilities
- Serve as the primary post-sales point of contact for customers in the NA region.
- Develop a deep understanding of Dragos Platform, WorldView, and Professional Services capabilities and industry-specific challenges.
- Drive successful onboarding, implementation, and adoption of Dragos solutions.
- Establish relationships and partner with customers to define success criteria and help them achieve measurable positive business outcomes.
- Own customer success plans and conduct regular business reviews to assess value realization, promote advocacy, and identify expansion opportunities.
- Manage customer retention and health metrics, ensuring proactive engagement and technical risk identification to minimize churn and increase expansion.
- Maintain SFDC and other systems of record with detailed notes and execution of success and at-risk account recovery plans.
- Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support to ensure a seamless customer experience.
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