Customer Success Manager II
New
A
AbsenceSoftHR Technology
United StatesFull-TimeMiddle
SalaryUSD 75877 - 94846 / year
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Job Details
- Experience
- 3–5 years
- Required Skills
- SalesforceCustomer SuccessSaaSHubSpotAccount ManagementCRM
Requirements
- Bachelor’s degree in Business or related field, or equivalent experience.
- 3–5 years of experience in customer success, account management, or a related client-facing role in SaaS.
- Strong understanding of customer lifecycle management and SaaS success drivers.
- Proven ability to manage multiple accounts with varying levels of complexity.
- Excellent communication, relationship-building, and problem-solving skills.
- Proficiency with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight).
- Experience in HR technology, leave management, or compliance-focused SaaS.
- Knowledge of FMLA, ADA, or related HR compliance requirements.
- Demonstrated success driving retention, upsell, or expansion.
Responsibilities
- Manage a portfolio of customers, serving as their primary advocate and trusted advisor.
- Drive platform adoption and engagement through onboarding, training, and success planning.
- Identify risks to retention and develop proactive strategies to mitigate them.
- Partner with customers to uncover opportunities for expanded usage and value realization.
- Collaborate cross-functionally with Sales, Product, and Support to deliver seamless solutions.
- Escalate and manage resolution of complex customer issues.
- Track customer health metrics, retention trends, and account activities in CRM/CS tools.
- Provide customer insights to inform product development and process improvements.
- Support company security and compliance standards within your role.
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