Customer Success (Operations) Manager
New
H
HHAeXchangeHealthcare Technology
Residing in or around Columbus, OhioFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementData AnalysisSalesforceMicrosoft Office SuitePresentation skillsSaaSClient relationship management
Requirements
- Bachelor’s degree.
- 3+ years of client service experience.
- Experience with SaaS platforms or operational software.
- Strong proficiency in Salesforce and MS Office Suite.
- Demonstrated expertise in client relationship management and conflict resolution.
- Excellent verbal, written, and interpersonal communication skills.
- Strong organizational, project management, and multitasking abilities.
- Ability to work independently in a fast-paced environment.
- Negotiation skills with the ability to operate at all management levels.
- Experience in the healthcare or homecare industry is preferred.
- Experience with partner ecosystems is preferred.
- Ability to travel 10-25%, including overnight travel.
Responsibilities
- Build and maintain relationships with clients, serving as the primary point of contact for operational needs.
- Ensure client retention through the delivery of exceptional service and support.
- Assist with challenging client requests and issue escalations to mitigate system issues.
- Uncover client business needs and pain points to ensure successful solution delivery.
- Partner cross-functionally with product teams to provide insightful client feedback.
- Maintain weekly status reporting and conduct quarterly client reviews.
- Travel to client sites, conferences, and industry events as required.
- Lead tailored product demonstrations to highlight the value of HHAeXchange solutions.
- Manage KPIs related to customer satisfaction, support metrics, and ticket turnaround times.
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