Customer Success Manager
New
M
MurjHealthcare SaaS
Remote - US, 8:00 AM – 5:00 PM Eastern or Central TimeFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2 years of experience with CIEDs or equivalent certificate, education, or experience
- Required Skills
- Project ManagementSalesforceJiraMicrosoft ExcelCustomer SuccessEHR
Requirements
- 2 years of experience with CIEDs or equivalent certificate/education/experience.
- Strong proficiency with Intercom, Jira, and Excel.
- Experience with support tools including Salesforce and Google Drive.
- Willingness to travel up to 50% of the time.
- Excellent written and verbal communication skills.
- Strong business acumen and product intuition.
- Ability to work autonomously and exercise good judgment for issue escalation.
- Healthcare IT knowledge or EHR/EMR experience preferred.
- IBHRE certification (CCDS, CDRMS, CEPS) preferred.
Responsibilities
- Guide new customers through end-to-end setup and implementation processes.
- Oversee customer onboarding projects using project management software.
- Provide real-time expert support via phone, email, and Intercom platform.
- Conduct comprehensive training sessions on Murj Analytics, billing, and clinic workflows.
- Collaborate with internal engineering, product, and IT teams to resolve customer escalations.
- Maintain accurate data reporting in tools like Salesforce.
- Travel to client locations to support platform go-lives and user training.
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