Director of Commercial Operations
New
J
JobgetherHealthcare Technology
United StatesFull-TimeDirector
SalaryCompetitive salary with equity through a stock options program.
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Job Details
- Experience
- 6–8+ years
- Required Skills
- Project ManagementData AnalysisJiraTableauCustomer SuccessHubSpotAsanaLookerCRM
Requirements
- 6–8+ years of progressive experience in commercial operations, customer success, or business operations.
- Background in high-growth startup environments.
- Experience building scalable operational infrastructure and playbooks.
- Strong background leading cross-functional initiatives across sales, marketing, and product.
- Experience managing CRM platforms, pipeline operations, and KPI development.
- Proven project management skills for complex initiatives.
- Analytical mindset leveraging data, automation, and AI for business performance.
- Experience with platforms such as HubSpot, Intercom, Jira, Asana, Notion, Coda, Tableau, Looker, or Metabase.
- Healthcare industry experience is strongly preferred.
- Familiarity with EMR systems, reimbursement processes, or telehealth is an advantage.
Responsibilities
- Partner with executive leadership to translate commercial strategy into operational plans.
- Design and improve operational frameworks, KPIs, and reporting structures.
- Build and optimize commercial playbooks, onboarding procedures, and pipeline management.
- Manage CRM optimization, workflow automation, and data quality initiatives.
- Oversee operational logistics, including customer onboarding and inventory management.
- Develop executive-level dashboards and financial performance analyses.
- Collaborate cross-functionally to improve customer experience and account health.
- Support reimbursement operations, billing, and compliance initiatives.
- Lead strategic projects, board materials, and cross-functional growth initiatives.
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