Director of Commercial Operations
New
B
BloomlifeHealth Tech
United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 6-8+ years
- Required Skills
- JiraTableauHubSpotAsanaNotionLookerCRM
Requirements
- 6-8+ years of progressive operations leadership, customer success, or commercial operations experience.
- Significant experience in early-stage or high-growth startup environments.
- Proven track record building and scaling operational processes, infrastructure, and playbooks from 0 to 1.
- Experience in healthcare, health tech, or life sciences, particularly in regulated environments (FDA, HIPAA).
- Expertise in managing complex, multi-stakeholder initiatives with competing priorities.
- Data-driven mindset with proficiency in CRM platforms, reporting systems, and KPIs.
- Strong analytical and communication skills, including comfort with AI tools.
- Ability to foster cross-functional leadership across Sales, Product, Engineering, and Clinical teams.
Responsibilities
- Design, implement, and scale operational processes across sales, marketing, customer success, and clinical implementation.
- Optimize and maintain CRM platforms to support efficient sales, account management, and automated reporting.
- Manage commercial logistics, including remote patient monitoring device inventory and clinic onboarding.
- Develop and deliver performance reports, clinic dashboards, and Quarterly Business Reviews (QBRs).
- Analyze reimbursement landscapes and clinic financial reports to guide billing strategy and compliance.
- Establish key account health scorecards and lead Voice of Customer programs to improve service delivery.
- Partner with executive leadership on strategic initiatives, resource allocation, and board-level reporting.
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