Service Delivery Manager
B
BroadpinIT Services
France. Belgium. NetherlandsFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- French, English
- Experience
- 3-5 years
- Required Skills
- Stakeholder management
Requirements
- Professional proficiency in French.
- Professional proficiency in English.
- 3-5 years of experience in communication with customers.
- Strong customer service orientation with demonstrated interpersonal skills.
- Proactive attitude and ability to act as a consultant, advisor, customer advocate, and project leader.
- Ability to assess customer feedback and facilitate necessary improvements.
- Strong ability to communicate effectively and interact with cross-functional teams.
Responsibilities
- Define, document, monitor, and report on IT service levels based on the company governance model.
- Maintain and improve communication and relationships with both customers and internal teams.
- Develop specific, measurable targets for all IT services.
- Monitor and improve customer satisfaction in alignment with the Manager Service Delivery.
- Oversee incident management processes, ensuring timely response and effective communication during disruptions.
- Act as the main point of contact for escalations and proactively identify opportunities to enhance service value.
- Implement best practices and standard operating procedures to ensure efficient delivery and continuous improvement.
View Full Description & ApplyYou'll be redirected to the employer's site
