Senior Technical Account Manager
New
A
AnomaliCybersecurity
US RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- CybersecuritySalesforceJira
Requirements
- Bachelor's degree in Computer Science, Engineering, or related field (or 3 additional years of experience).
- 5+ years of experience in a technical customer success, solutions engineering, or sales engineering role.
- Strong background in cybersecurity technologies including SIEM, SOAR, Firewalls, EDR/XDR, and security logs.
- Expertise in at least one SIEM product (e.g., Splunk, QRadar, Arcsight) covering implementation and integration.
- Proven experience building trust with senior security leadership (Director, VP, CISO).
- Solid understanding of networking concepts and various operating systems.
- Proficiency with enterprise tools such as Gainsight, Salesforce, and JIRA.
- Exceptional presentation and interpersonal communication skills.
- Critical thinker with strong problem-solving capabilities in high-tempo environments.
- Ability to travel up to 25% of the time.
Responsibilities
- Serve as a power user of the Anomali platform to drive customer success.
- Manage the end-to-end customer adoption lifecycle from onboarding to production maturity.
- Lead QBRs/EBRs with executive stakeholders to link technical usage to business outcomes.
- Identify renewal and expansion risks through data analysis and stakeholder engagement.
- Address technical requests and proactively resolve issues.
- Collaborate with internal Engineering, Product, and Support teams to drive feature requests and issue resolution.
- Track and communicate key account health metrics.
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