Senior Account Manager - West
New
I
iManageLegal Technology
United StatesFull-TimeSenior
SalaryUSD 120000 - 150000 / year
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Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceAccount ManagementCRM
Requirements
- JD degree and legal industry experience, preferably within a law firm, legal technology company, or corporate legal department.
- 5+ years of experience in account management, client success, business development, legal operations, or legal technology.
- Strong understanding of law firm operations, legal workflows, and the legal technology landscape.
- Experience building relationships with partners, firm leadership, legal operations, and IT stakeholders.
- Demonstrated ability to drive client growth, adoption, retention, or expansion opportunities.
- Strong commercial acumen and consultative relationship management skills.
- Experience managing customer activity, pipeline, and forecasting in Salesforce or a similar CRM.
- Bachelor's degree required; JD strongly preferred.
Responsibilities
- Own and execute strategic account plans across a defined portfolio of mid-market law firms, balancing retention with expansion growth objectives.
- Drive cross-sell and upsell opportunities by identifying whitespace, new practice adoption, and additional solution alignment within existing accounts.
- Lead commercial discussions including renewals, pricing strategy, contract expansions, and bookings execution.
- Build executive-level relationships with Managing Partners, CIOs, Directors of IT, and KM leaders to position iManage as a long-term strategic platform partner.
- Partner closely with Customer Success, Professional Services, Product, and Marketing to ensure strong adoption, client advocacy, and measurable outcomes.
- Maintain disciplined forecasting, pipeline visibility, and account health metrics within Salesforce.
- Stay ahead of legal industry trends, competitive landscape shifts, and client modernization initiatives to proactively guide clients and uncover growth opportunities.
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