Customer Success Enablement Manager
New
D
DISCOLegal Technology
RemoteFull-TimeManager
SalaryCompetitive salary plus RSUs
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Job Details
- Experience
- 8+ years
- Required Skills
- Project ManagementData AnalysisSalesforceChange ManagementCustomer SuccessSaaS
Requirements
- 8+ years of experience in Customer Success/sales enablement, training, or sales operations.
- Experience within a high-growth SaaS company, ideally in legal technology.
- Strong understanding and implementation experience of customer success/sales processes and methodologies.
- Demonstrated ability to design and deliver effective training programs.
- Excellent project management skills with the ability to manage multiple initiatives.
- Demonstrated success working cross-functionally with strong stakeholder management skills.
- Strong experience with Salesforce, MEDDPICC, and PlanHat.
- Ability to analyze data and derive actionable insights.
- Excellent written and verbal communication and presentation skills.
Responsibilities
- Partner with Customer Success and Sales leadership to develop strategic business plans.
- Manage strategic initiatives from identification through implementation.
- Identify and lead workflow enhancements to foster cross-functional collaboration.
- Analyze metrics to develop enablement strategies and playbooks.
- Oversee new hire onboarding and develop training materials.
- Lead change management initiatives for new programs, processes, and technologies.
- Develop communication strategies for adult learners across business units.
- Support new product introductions across Customer Success and Sales teams.
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