- Collaborates with other Project Managers and DISCO team members, including cross-functional team members, such as Forensics, Data Operations, Disco Desk, and Client Success, to deliver superior service and help solve challenges for DISCO clients.
- Maintains project and data tracking to ensure that all requested work is completed correctly and deadlines are met. Communicates with other Project Managers and clients about project milestones.
- Develops advanced knowledge of the DISCO platform and its capabilities in order to advise clients on best practices for early data assessment, document review, production, depositions, and trial. Provides feedback and feature requests to the product and engineering teams.
- Builds rapport and establishes open communication with clients regarding DISCO usage, status reporting, and core product functionality. Acts as a DISCO ambassador at client functions.
- Delivers product training to attorneys, paralegals, and litigation support specialists.
Problem SolvingCreativity