Senior Product Manager – Consumer Experience & Digital Engagement
New
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LivePersonConversational AI
USA, EST, ESTFull-TimeSenior
Salary130,000 - 145,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- AgileProduct ManagementData analytics
Requirements
- Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred).
- 5+ years of product management experience delivering enterprise SaaS products or platforms.
- Experience building consumer-facing digital products for web and mobile applications, including SDKs.
- Proven experience collaborating with UX designers to ensure accessibility and intuitive user experiences.
- Demonstrated ability to define product strategy and execute roadmaps in fast-paced Agile environments.
- Strong analytical skills using quantitative and qualitative data to drive product decisions.
- Experience engaging directly with enterprise customers to understand digital journeys.
- Strong technical aptitude and experience working alongside engineering teams.
- Excellent communication, stakeholder management, and leadership skills.
- Passion for AI, customer experience, and enterprise digital engagement.
Responsibilities
- Develop and execute a product vision and strategy for the Consumer Experience Platform.
- Prioritize features based on user feedback, market research, and product analytics to drive engagement.
- Manage the product roadmap for web messaging and mobile SDKs.
- Collaborate with Engineering, UX Design, AI/ML, and Customer Success to build scalable, secure conversational interfaces.
- Conduct user research to identify customer pain points and translate findings into product opportunities.
- Monitor key metrics such as conversation initiation, conversion, and AI feature adoption to guide decision-making.
- Support go-to-market efforts alongside Sales and Marketing to maximize platform adoption.
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