Strategic Services Consultant (Premier Success)
New
S
Sprout SocialSaaS Social Media
Remote USFull-TimeMiddle
Salary77,600 - 128,000 USD per year
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Job Details
- Languages
- Portuguese (preferred)
- Experience
- 4+ years
- Required Skills
- Project ManagementData AnalysisMicrosoft OfficeGoogle Workspace
Requirements
- 4+ years in social media strategy, professional services, or strategic SaaS consulting.
- Demonstrated experience in social strategy development and execution.
- Demonstrated experience developing custom consulting deliverables, executive playbooks, and strategic reporting frameworks.
- Proven project management skills with the ability to manage multiple ongoing customer engagements and deliverables concurrently.
- Deep social industry knowledge, strong executive presence, and a data-driven approach to solving business challenges.
- Ability to advise Director- and VP-level stakeholders.
- Proficiency in translating complex social media data into actionable strategy.
- Hands-on platform optimization experience.
- Prior background in a social agency, enterprise brand social role, or dedicated SaaS consulting practice (preferred).
- Subject matter expertise in influencer marketing, social customer care, or employee advocacy (preferred).
- High data literacy (preferred).
- Exceptional communication and presentation skills (preferred).
- Professional fluency in Portuguese (preferred).
Responsibilities
- Lead ongoing strategic consulting engagements that elevate our customers' social strategy, partnering with Customer Success Managers to help enterprise brands structure, refine, and scale their social media operations.
- Optimize customers’ social operations by evaluating workflows, aligning social media strategy directly to business objectives, and keeping customers informed of emerging industry trends and digital shifts.
- Strategize with executive stakeholders (VPs, CMOs) on collecting, analyzing, and leveraging social intelligence and cross-platform analytics to optimize brand performance and demonstrate clear ROI.
- Leverage our Professional Services technology stack (Kantata, Google Workspace, Microsoft Office, and approved AI tools) to manage project timelines and execute high-quality customer deliverables.
- Execute tailored Premier Success deliverables - such as custom performance reports, executive presentation decks, social care and publishing playbooks, workflow audits, and interactive strategy workshops.
- Support customers in mastering complex social strategy use cases, including influencer marketing programs, social customer care workflows, and employee advocacy initiatives.
- Drive continued growth and feature adoption across customer organizations as product capabilities and customer needs evolve.
- Help operationalize internal consulting services, standardizing workflows and templates to elevate the overall capability of the Professional Services team.
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