- Conduct needs analyses and partner with stakeholders to design training solutions aligned with Field Service and installer-focused business objectives.
- Develop high-quality training content, including instructional videos, eLearning modules, job aids, and quick-reference guides, using industry-standard tools and creative techniques.
- Facilitate training in a variety of formats (ILT, VILT, video-based learning, eLearning), ensuring learners can apply concepts effectively.
- Identify and track key metrics to evaluate learning effectiveness; use data to continuously improve training content and delivery.
- Stay current on training trends, technologies, and creative approaches to instructional media, and incorporate new methods into training strategies.
- Represent Hunter Douglas professionally when working with internal teams, dealers, and installers.
- Manage multiple projects simultaneously, adapting to shifting priorities and deadlines.
- Travel 25–35% as required to support training initiatives.
Project ManagementMicrosoft ExcelPowerPoint