Senior Manager, Account Executive Operations
New
C
Capital OneFinancial Services
United StatesFull-TimeManager
SalaryUSD 161500 - 202800 / year (Remote: 161,500 - 184,300; McLean, VA: 177,700 - 202,800)
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Job Details
- Languages
- Spanish, English
- Experience
- At least 7 years of account management, operations or relationship management experience; at least 4 years of people leadership experience.
- Required Skills
- Operations ManagementAccount ManagementRelationship management
Requirements
- High School Diploma, GED or equivalent certification
- At least 7 years of account management, operations or relationship management experience within the financial services or payments industry
- At least 4 years of people leadership and performance management experience
- Fluent in Spanish and English
- Ability to complete a Language Assessment
- Ability to travel approximately 25%
- Bachelor’s Degree (preferred)
- 8+ years of account management, operations or relationship management experience within the financial services or payments industry (preferred)
- 5+ years of people leadership and performance management experience (preferred)
- Experience working with key players across targeted markets, including North America and Latin America (preferred)
Responsibilities
- Lead, mentor, and develop a team of operational professionals, managing performance goals, career growth plans, and day-to-day workload distribution
- Manage unique and complex partners of strategic importance to the network, acting as the primary escalation point for critical, client-impacting issues
- Act as a Subject Matter Expert (SME) on authorization and settlement applications, as well as other internal systems, tools, and products
- Drive the full life-cycle of complex, cross-functional process improvements from prioritization through execution, partnering closely with internal stakeholders and technical teams
- Identify and mitigate operational gaps across teams and systems to prevent common failure modes, ensuring requirements are thoroughly documented to reduce long-term risk
- Analyze operational data and metrics to quantify performance, identify trends, and drive continuous department-wide improvements
- Lead strategic department projects and support broader company initiatives, ensuring resources are aligned with corporate goals
- Oversee and facilitate comprehensive training programs on tools, systems, and processes for both new and existing Account Executives
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