CMS Operations Lead
New
D
DecisionPointFederal IT Operations
United StatesFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 10 years
- Required Skills
- Release ManagementChange Management
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Digital Communications, IT Management, or a related field.
- Minimum 10 years of experience in CMS operations, enterprise IT operations, or systems management.
- Experience leading large-scale CMS or digital platform operations in a federal or DoD environment.
- Demonstrated success managing release cycles, platform enhancements, and operational governance.
- Experience coordinating with cybersecurity and infrastructure teams on security controls, patching, and compliance.
- Experience managing uptime requirements, performance monitoring, and incident resolution for enterprise systems.
- Deep understanding of CMS administration, configuration, workflows, integrations, and operational best practices.
- Strong familiarity with ITIL v4 operational processes, including incident, problem, and change management.
- Knowledge of DoD cybersecurity requirements, patching processes, and vulnerability remediation.
- ITIL v4 certification required.
- Must hold an active Secret clearance, supported by a Tier 3 background investigation.
Responsibilities
- Lead all CMS operational activities, ensuring platform availability, stability, performance, and security across production and non-production environments.
- Oversee release cycles, including planning, validation, deployment coordination, and post-release monitoring.
- Manage and enforce CMS governance processes, configuration standards, and operational best practices.
- Collaborate with cybersecurity teams to align CMS operations with DoD cybersecurity policies, patching requirements, and vulnerability remediation efforts.
- Coordinate with infrastructure teams to ensure hosting environments, integrations, and cloud or on-prem resources support CMS scalability and reliability.
- Maintain operational dashboards, reporting metrics, incident trends, and performance analytics for government stakeholders.
- Lead incident response for CMS-related issues, including root cause analysis, corrective actions, and preventive measures.
- Manage system access controls, content workflows, configuration changes, and operational permissions in accordance with federal requirements.
- Facilitate daily and weekly operational syncs, sprint reviews, and planning sessions with technical and functional teams.
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