Partner Success Manager
New
S
Spektra SystemsSaaS, Cloud Computing
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–6 years
- Required Skills
- SQLMicrosoft AzureCustomer SuccessSaaSAccount Management
Requirements
- 2–6 years of experience in Partner Success, Customer Success, Account Management, or similar roles.
- Prior experience with Microsoft technologies (Azure, Microsoft 365, Partner Center preferred).
- Strong understanding of the Microsoft CSP ecosystem (Direct & Indirect models).
- SQL proficiency for data analysis and reporting.
- Experience working in a SaaS-based product environment.
- Strong communication, problem-solving, and stakeholder management skills.
- Familiarity with billing, licensing, renewals, or FinOps concepts preferred.
- Experience supporting CSPs, MSPs, ISVs, or cloud resellers preferred.
Responsibilities
- Lead onboarding for new CSP partners, including platform configuration and enablement.
- Drive early adoption and ensure partners reach defined success milestones.
- Act as the primary point of contact post-sales for assigned partners.
- Build strong, trusted relationships with partner stakeholders through regular check-ins and business reviews.
- Support partners on Microsoft CSP-related workflows including provisioning, billing, renewals, and reporting.
- Troubleshoot partner issues related to C3, 3rd party integrations, and data synchronization.
- Use SQL to analyze partner data, usage trends, and adoption metrics to provide insights.
- Work closely with Sales for smooth handover from pre-sales to post-sales.
- Partner with Product and Engineering teams to escalate issues and share partner feedback.
- Support partner renewals and identify expansion opportunities through increased adoption.
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