Customer Advocate
New
M
Manila RecruitmentDigital Marketplace
PhilippinesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelProblem SolvingTime ManagementData entryCustomer support
Requirements
- Strong written and verbal communication skills.
- Customer-focused mindset with a genuine desire to assist users.
- High attention to detail and accuracy when reviewing information.
- Strong problem-solving and troubleshooting abilities.
- Proficiency in Microsoft Outlook, Excel, Word, and general data entry tasks.
- Effective time management and organizational skills to handle multiple priorities.
- Ability to work independently and collaborate within a team.
- Adaptability and flexibility in a fast-paced environment.
- Positive attitude, accountability, and professional integrity.
- Willingness to learn new systems, processes, and products.
Responsibilities
- Respond to customer support tickets professionally within 2 business hours and provide regular updates on outstanding cases.
- Monitor and respond to live chats within 30 seconds of arrival.
- Resolve customer issues efficiently and escalate complex queries to Team Leaders.
- Review and approve new, edited, and held online adverts according to quality standards.
- Identify and report fraudulent emails and adverts to the Trust and Safety team immediately.
- Assist with ad hoc marketing promotions, social media monitoring, and reception duties as needed.
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