Customer Service Specialist
New
L
LevelUpOutsourcing Services
Manila, 9:00 AM – 5:00 PM Pacific Standard Time (PST)Full-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Problem SolvingCustomer support
Requirements
- Previous experience in customer service, support, administration, personal assistant, or operations roles.
- Highly organized with strong attention to detail and ability to manage multiple tasks.
- Self-motivated, proactive, and capable of working independently without direct instruction.
- Strong problem-solving and critical thinking abilities.
- Tech-savvy with the ability to learn new tools quickly.
- Comfort using AI tools and AI-generated text.
- Exceptional written and verbal English communication skills suitable for US clients.
- Genuine passion for problem-solving and customer experience.
- Available for a full-time 40-hour fixed schedule during US PST hours.
- Experience working with US clients in fast-response or on-call environments is advantageous.
Responsibilities
- Deliver exceptional customer support via email, chat, and other communication channels.
- Assist customers with inquiries and product guidance, escalating complex issues as needed.
- Support leadership with daily operational and administrative business tasks.
- Conduct online research to support business projects and customer requests.
- Coordinate bookings, appointments, and operational activities.
- Maintain accurate customer records, documentation, and internal systems.
- Identify recurring issues to improve processes and the overall customer experience.
- Test new features and workflows, providing feedback to the team.
- Collaborate with cross-functional members for a seamless customer experience.
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